Privacy Policy

1. Information We Collect

When you create a Swiftbox account or use our services, we collect information including your name, email address, phone number, delivery address, and payment information. We also collect information about your shipments including package contents, declared values, and tracking data.

2. How We Use Your Information

We use your information to:

• Process and deliver your shipments
• Prepare customs documentation on your behalf
• Send shipping notifications and invoices
• Manage your Swiftbox account
• Process referral credits
• Comply with legal obligations including customs and import regulations in Trinidad & Tobago and the United States
• Improve our services

3. Information Sharing

We share your information only as necessary to provide our services. This includes sharing with customs authorities in Trinidad & Tobago and the United States as required by law, our logistics and freight partners, and payment processors. We do not sell your personal information to third parties.

4. Customs Requirements

As a licensed customs broker and freight forwarder, Swiftbox is required by law to submit your personal information and shipment details to the Trinidad & Tobago Customs and Excise Division and relevant US authorities. This is a legal obligation and cannot be opted out of.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security of data transmitted to or from our services.

6. Data Retention

We retain your account and shipment information for as long as your account is active and as required by law. Customs and import records may be retained for up to 7 years in accordance with Trinidad & Tobago regulatory requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. Note that some information may be required to be retained by law and cannot be deleted on request.

8. Cookies

Our website uses essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies. By using our website, you consent to our use of essential cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered members of material changes by email. Your continued use of our services after changes are posted constitutes acceptance.

10. Contact

For privacy-related questions, contact us atinfo@swiftboxtt.com.